Complaints

Introduction
At The Wild Pause, we are committed to providing exceptional experiences in nature and maintaining high standards in our services. If you are dissatisfied with any aspect of our service, we encourage you to let us know so we can address your concerns promptly and effectively.

How to Raise a Complaint
If you have a complaint, please contact us using the following details:
Email: TheWildPause@gmail.com

Complaint Process:
- Acknowledgment: Complaints will be acknowledged within five working days of receipt.

- Investigation: Complaints will be thoroughly investigated, considering all relevant information.

- Resolution: A written response will be provided within 15 working days. If more time is required, we will notify you of the delay and provide a revised time frame.

Anonymous Complaints
While anonymous complaints will be considered, our ability to investigate and resolve these may be limited.

Feedback and Improvement
We use all feedback, including complaints, to improve our services. We encourage clients to share their thoughts through our online feedback form sent after each session.